Change Child Status to Pending

When a participant is missing enrollment, income eligibility, or any other required information, sponsors have the ability to put them back into a Pending status. When a child is in pending status, it will alert the sponsor on the claim that there are children that are pending and may need information updated prior to processing the claim.  

  1. From the menu to the left, click Children.
  2. Click Manage Child Information.
  3. Select the Center the participant attends in the top right corner of the page.
  4. Choose the participant needing to be moved to Pending Status.
  5. In the top left section of the child information screen, click the orange Make Pending button.
  6. Click Yes to confirm status change.
  7. When a participant is ready to be made Active again, repeat this step by using the green Activate button or see Activate Pending Participants.

Can't find an answer?

Submit a ticket here and our staff will get back to you shortly.

Support Hours:

M-F   9AM - 5PM CT